FAQ - Frequently Asked Questions

Toronto Star printed newspaper:

Can we help you with stories and photos printed in the newspaper?

Can we help you with newspaper advertising?

Can we help you with newspaper home delivery?

Can we help you with some other information about the newspaper?

Toronto Star website (thestar.com):

Can we help you with stories and photos online?

Can we help you with paid digital subscriptions?

Can we help you with online advertising?

Can we help you with an email newsletter?

Can we help you with our RSS feed?

If the information you need is not on this page, contact the webmaster and your inquiry will be directed to the most appropriate person upon receipt. If you know which department you need to contact, you will get faster service by contacting them directly via our Contact Us page.

Help with newspaper stories and photos

How do I find an article that previously appeared in the newspaper?

Many, although not all, of the articles that appear in the newspaper are also published online. Use our website search engine, near the top of this page, to find the article you're searching for.

Please note that the Toronto Star Archive tool, Pages of the Past, is no longer available. Public access to the newspaper’s archive is only provided to subscriber universities and public libraries through ProQuest. Please contact your local library to see if it subscribes to ProQuest and if the Toronto Star is among the publications it accesses.

For those who are in Toronto, and have a library card, they can visit the Toronto Public Library or access the archives online for free through the library's website or by clicking here: https://www.torontopubliclibrary.ca/detail.jsp?Entt=RDMEDB0196&R=EDB0196

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How can I buy a reprint of a photo that appeared in the paper?

All photographs that are copyright to the Toronto Star can be purchased through Getty Images. You can visit the website and receive a quote at www.gettyimages.ca/collections/toronto-star.

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How do I get permission to reprint an article or page?

All usage of articles, pages, headlines and excerpts from the Toronto Star, including logo and branding, must be licensed through PARS International Corp. PARS International Corp. also produces plaques, posters and hardcopy reprints of the Toronto Star. You can get a quote from www.parsintl.com/permissions or www.torontostarreprints.com.

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How do I send a letter to the editor?

Instructions for sending letters to the editor or letters to the sports editor can be found in the editorial/newsroom section of our "Contact Us" page.

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How do I comment about something I think is inaccurate or unfair in the paper?

You can contact the Star's Bureau of Accuracy and Public Editor, by email at publiced@thestar.ca, by phone at 416-869-4949 or by fax at 416-869-4322.

How do I submit a news tip or news release to the Star?

Instructions for sending us news tips or press releases can be found in the editorial/newsroom section of our "Contact Us" page.

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How do I submit an article to the newspaper?

Instructions for submitting an article to the newspaper can be found in the editorial/newsroom section of our "Contact Us" page.

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Help with newspaper advertising

How do I place an ad in the Star?

To place a classified ad in the newspaper, please visit starclassifieds.com. You may also call Star Classifieds at 416-777-7777, toll-free at 1-800-268-8323 or email starad@thestar.ca.

For information on display ads, please visit our Advertising Sales Media Kit section.

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Help with home delivery of the newspaper

How do I subscribe to the newspaper?

To subscribe to the Toronto Star Newspaper, check out our introductory subscription offers at www.thestar.com/homedelivery or contact customer service at 416-367-4500

What do I do when my paper is missing or arrives late?

Our circulation department will be pleased to help you. For phone numbers, hours of service and further information, visit the circulation/home delivery section on our "contact us" page or email circmail@thestar.ca. If you prefer, you can also use our online subscriber self-service.

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How can I get a back issue of the Toronto Star?

Back issues of the Toronto Star are no longer available.

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Other frequently-asked questions about the Star newspaper

What is your address and phone number?

General inquiries and correspondence can be sent to:

TORONTO STAR

8 Spadina Avenue

Toronto, ON

M5V 0S8

The main telephone number is 416-367-2000.

For specific departments, please see our Contact Us page. Most Star staff members can be reached by email. In most cases, the email address is the person's first initial and first six letters of the last name followed by "@thestar.ca", e.g. APerson@thestar.ca.

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How do I apply for a job or internship at the Star?

For employment opportunities, please visit our online careers section.

The Star's editorial department offers internships to a number of journalists for reporting, editing and photography positions. For information on how to apply, please visit the Internships page.

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What ink and paper do you use to print the Star?

We use soya-based ink for our colours and mineral-based ink for the black. Our newsprint is supplied from three different mills: Kruger Newsprint Co. in Trois-Rivières, Que., Tembec Newsprint Co. in Kapuskasing, Ont. and Abitibi in Thorold, Ont. Kruger and Tembec newsprint is a minimum of 40-per-cent recycled newsprint and Abitibi Thorold is 100-per-cent recycled newsprint.

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Toronto Star website (thestar.com):

Help with online stories and photos

When is thestar.com website updated?

Thestar.com is committed to providing up-to-the-minute news and information 24 hours a day, seven days a week. Every time an article is added to thestar.com, the posting time is recorded. News and information is provided by Star journalists, thestar.com editors, newswires and a variety of other sources.

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What content from the newspaper is posted online?

The Toronto Star uses a portion of its daily editorial content for online purposes. We publish most stories that appear on the front page of the paper, plus many of our main stories and pictures but we do not publish every article from the Star online. For example, we do not have online rights for stories, photos and cartoons from various news services, agencies and freelancers such as Agence France Press, Bloomberg, Cox news services, Getty Images, some LDPImages, Dusan and most printed crosswords and comics. Classified ads in the newspaper appear on thestar.com/classifieds. Meanwhile, thestar.com website has video from staff, The Canadian Press and The Associated Press, podcasts and blogs, different comics and puzzles and other material that does not appear in the newspaper. The web and print are complementary, but different, media.

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Can I get the Star in a different format than a printed newspaper or website?

The Star is available in the following formats:

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Help with paid digital subscriptions

Why do I now have to pay for content at thestar.com?

Producing high-quality journalism comes at a cost and most news publishers now charge for online content. The unique content we produce has tremendous value to our readers and the community. If you are already print subscriber, The Star Digital Access is included in the price of your subscription.

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Do I have to pay to register for thestar.com?

There is no charge to register for a Torstar. However, if you want to read additional articles, you will require a paid subscription. Our subscription packages can be seen here www.thestar.com/subscribe The Star Digital Access is included in the price of print and ePaper subscriptions.

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I’m a print subscriber and can’t log into thestar.com with the account I use to manage my print deliveries. Why doesn’t it work?

The account you use to manage your Toronto Star print subscription is different than the account required to access our digital content on thestar.com. You will need to use or register for a Torstar account in order to get access to thestar.com. If you need further assistance with this request, please give us a call at 1-855-687-5915 and we would be happy to assist you in setting your account up. You can also view our How To page for step-by-step instructions.

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I am a current print subscriber. Do I have to pay for access to thestar.com?

Thank you for being a loyal subscriber. The Star Digital Access, as well as our ePaper is included with your print subscription. Go to www.thestar.com/redeem-home-delivery to sign up for your complimentary access. You can also view our How To page for step-by-step instructions.

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I am a current ePaper subscriber. Do I get free access to thestar.com?

Thank you for being a loyal subscriber. The Star Digital Access is included with your subscription. Go to www.thestar.com/redeem-home-delivery to sign up for your complimentary access. You can also view our How To page for step-by-step instructions.

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With my print subscription, how many users get access to thestar.com?

With each print subscription, one complimentary access to The Star Digital Access is included.

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What happens if I sign up for a term subscription at a discounted rate and wish to cancel before the term is up?

As a thank you for your commitment, you received a lower rate with the term subscription. If you would like to cancel your subscription, you will have to pay the monthly rate multiplied by the number of months left on your term. For example, if you have 3 months remaining on your term, you will have to pay 3 months multiplied by $14.99 per month for a total of $44.97 plus tax.

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What happens if I cancel my digital subscription in the middle of the month?

Your digital access will continue through the end of the billing month in which you cancel your subscription. We bill our digital subscriptions one month at a time and require 48-hour notice to process your cancellation request.

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Today is the first of the month. Why can’t I see any articles?

Every 30 days, thestar.com allows you to read 5 articles without having to register for a Torstar account. The 30-day window is not based on the monthly calendar but on the day you first click on an article.

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I am having a technical problem. Can someone please help?

We apologize for the issue you are currently experiencing. We would be happy to help you through this process and resolve any challenges you may be encountering. You can reach us toll-free by phone at 1-855-687-5915. Our Customer Support agents are available 6am-5pm weekdays and 6am-1pm on weekends and holidays. We would be happy to assist you.

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How do I unsubscribe to emails?

Marketing emails originating from Torstar publications and services contain an unsubscribe link at the bottom of the email.? Please use the unsubscribe link in the email that was sent to you in order to unsubscribe.? If you have any difficulties with the unsubscribe link, please forward the original email to customersupport@torstar.ca and let us know which service or publication sent you the email so that we can remove you from the marketing list.

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How do I reset my password?

Please visit www.thestar.com/forgot-password to reset your password.

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I did not receive a verification email once I registered. What is going on?

Verification emails may sometimes be caught in the spam or junk folder. If still not available, you can reach us via email at starsupport@torstar.ca or toll-free by phone at 1-855-687-5915. Our Customer Support agents are available 6am-5pm weekdays and 6am-1pm on weekends and holidays. We would be happy to assist you.

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I did not receive my receipt email. What is going on?

Receipt emails may sometimes be caught in the spam or junk folder. If still not available, you can reach us via email at starsupport@torstar.ca or toll-free by phone at 1-855-687-5915. Our Customer Support agents are available 6am-5pm weekdays and 6am-1pm on weekends and holidays. We would be happy to assist you.

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How do I login and/or access my digital subscription?

Go to www.thestar.com/sign-in to login and manage your digital subscription.

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How will my credit card be billed for my subscription to thestar.com?

Credit cards are billed right away and on an ongoing monthly basis. We will bill your credit card automatically on the same day each month. For example, if you started your subscription on October 1st, we would bill you October 1st, and your next charge would be on November 1st.

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If I access articles through my newsletter subscription, do these count towards my 5-article limit?

Yes, these articles do count towards your article limit.

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How can I contact you?

You can reach us via email at starsupport@torstar.ca or toll-free by phone at 1-855-687-5915. Our Customer Support agents are available 6am-5pm weekdays and 6am-1pm on weekends and holidays.

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I am interested in group subscriptions. Is there a special rate?

Please contact us via email at starsupport@torstar.ca and we will contact you back.

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How do I redeem for complimentary Star Digital access if I’m an existing subscriber?

Sign into your Torstar account (if you do not have a Torstar account, you may Create an Account. Note you will need a Torstar account even if you already have a Subscriber Service Login.) Confirm your active home delivery subscription by providing the street number, street name, and phone number associated with your Home Delivery Subscription account, and confirm you agree to our Terms of Use, Subscription Terms, and Privacy Policy. Click Submit and enjoy complimentary The Star Digital Access.

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I live in England and can’t subscribe. What do I need to do?

At this time, we do not offer digital subscriptions to thestar.com for international residents.

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Is it possible to give a digital subscription to thestar.com as a gift?

For more information about digital subscriptions as gifts, please go to www.thestar.com/gifts

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Is my Toronto Star digital subscription eligible for the digital news subscription tax credit?

Yes. Individuals who have a digital subscription to thestar.com or the Toronto Star ePaper can claim the digital news subscription tax credit on their personal income tax return for the years 2020 to 2024. This is a non-refundable tax credit for amounts paid by individuals in the year to a qualified Canadian journalism organization (QCJO) for an eligible qualifying subscription. Click HERE to find out more about this tax credit and how to claim it.

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I am a home-delivery subscriber. Is my subscription eligible for the digital news subscription tax credit?

Yes. Home delivery subscribers can claim the digital news subscription tax credit on their personal income tax return for the years 2020 through 2024 inclusive. Our home delivery subscriptions include digital access to thestar.com and ePaper edition.

The Canada Revenue Agency has indicated that if a subscription provides access to content of the qualified Canadian journalism organization (QCJO) that is not in digital form (i.e. in print), only the cost of a stand-alone subscription to the digital content of the QCJO can be claimed. The Toronto Star’s maximum stand-alone digital subscription rate is $19.99 per month. If this maximum stand-alone rate exceeds the monthly price of your print subscription, see the CRA site for guidance on the amount of the eligible expense where there is no comparable stand alone digital subscription.

To find out more about this tax credit and how to claim it, please visit the Government of Canada website. Please visit the CRA website for a list of qualifying digital news subscriptions. The Toronto Star’s Qualified Canadian Journalism Organization (QCJO) designation number is: Q3984721. To view your subscription payments, visit our Subscriber Login portal and follow the steps below:

If you require assistance, please send us an email or call 1-800-268-9213. Note: Subscribers are responsible for ensuring that the amounts they are reporting are correct. Toronto Star Newspapers Limited is not responsible for the amount you claim on your taxes.

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Help with online advertising

How do I place a classified ad online?

Star classified ads are located at thestar.com/classifieds, where you can place your ad both in the classified section of the newspaper and online. Also check the helpful frequently-asked questions pages.

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How do I place banner advertising online?

For full details on placing online advertising, scroll to the grey box at the bottom of most web pages on this site, and beside "Advertise With Us" click Online Advertising.

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Help with email newsletters

How do I get your news updates in my email?

We have several email newsletters to choose from, including Headlines, Sports Headlines and Breaking News.

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How do I subscribe to newsletters?

You can subscribe to new newsletters here: thestar.com/emails

How do I unsubscribe from newsletters?

You may unsubscribe from an existing newsletter subscription at any time by clicking on the "unsubscribe" link at the bottom of the newsletter or by contacting us with your request.

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Why didn't my newsletter come today?

When this happens, the usual cause is an over-eager spam filter, either on your email inbox or at your Internet service provider's (ISP) server. Make sure you allow incoming email from online_editor@emarketing.thestar.ca by adding that address to your email address book. It may help bypass any spam filter. Also check that you don't have any spam filter rules that may be flagging the newsletter as spam. Also check with your ISP or, if you are using an email address at your workplace, check with your technical department and see if they are blocking the email from coming through.

From time to time we have had problems with Yahoo! and Rogers Yahoo! email customers not receiving the newsletter. This turns out to be a known problem with the Yahoo! email service, which Rogers packages as part of their service. You can find details here.

Help with RSS online

What is RSS?

Our RSS feeds are XML code written to provide content summaries of thestar.com news. An RSS (Really Simple Syndication) channel consists of a list of items, each of which contains a headline, first sentence or two of the article, and a link to a web page on thestar.com. A list of RSS feeds on thestar.com, as well as a list of popular RSS readers, can be found on our RSS Feeds page.

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Why can't I get the crosswords on your website to work?

The online crosswords are supplied to us by independent outside companies and the puzzles actually reside on their websites, thus you will need to contact them for further assistance. Contact customer support at support@amuniversal.com.

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None of the above helped me. What else can I check?

If none of the above solutions have worked for you, or if you have found a problem with the website and want to report it, please contact us.

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